Yes. Our jewellery is designed to be skin-friendly and hypoallergenic, making it comfortable for everyday wear.
Yes. Our jewellery features anti-tarnish coatings to help preserve its shine and appearance. Proper care and storage will further extend the life of your jewellery.
Absolutely. Our jewellery is designed for regular wear. However, we recommend following our Jewellery Care Guide to maintain its beauty and finish for as long as possible.
We recommend avoiding contact with water whenever possible. Remove your jewellery before bathing, swimming, exercising, or washing hands to help preserve its finish and longevity.
To protect the plating and shine, we recommend applying perfumes, deodorants, lotions, and other beauty products before wearing your jewellery and avoiding direct contact with chemicals.
After use, gently wipe your jewellery with a soft, dry cloth and store it in an airtight container or zipper pouch. Proper storage helps maintain its shine and prevents unnecessary exposure to moisture and air.
Orders are typically processed and dispatched within 4–5 business days after order confirmation.
Once your order has been dispatched, you will receive shipping and tracking details through the contact information provided during checkout.
No. Mekhala Jewels currently accepts online payments only through secure payment gateways.
This allows us to streamline our operations and focus on providing premium-quality jewellery at the best possible value to our customers.
Due to our rigorous quality control process, returns, exchanges, replacements, and refunds are only considered in cases where a damaged product or incorrect item has been received and valid proof is provided within the specified timeframe.
Please refer to our Return & Refund Policy for complete details.
Please contact us within 48 hours of delivery at mekhalajewel@gmail.com and provide:
Our team will review the claim and guide you through the next steps.
The unboxing video helps us verify the condition of the package and product upon delivery. This ensures a fair and transparent process for both our customers and our team when reviewing claims.
We make every effort to ensure our product photographs accurately represent our jewellery. However, slight variations in color or appearance may occur due to lighting conditions, photography, and individual screen settings.
We’re always happy to assist you.
Email: mekhalajewel@gmail.com
Or
DM us on Instagram – mekhala_jewels
For any questions regarding products, orders, shipping, or support, feel free to reach out to us.
Our goal is simple — to make premium-looking, stylish jewellery accessible to everyone while ensuring quality, beauty, and customer satisfaction remain at the heart of everything we do.
