At Mekhala Jewels, we are committed to delivering your treasured jewellery safely and efficiently.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
Processing & Dispatch
- All orders are carefully processed and packed within 4–5 business days from the date of order confirmation.
- Once your order is dispatched, you will receive a shipping confirmation along with tracking details.
Delivery Timeline
- Delivery timelines may vary depending on your location and courier service availability.
- Most domestic orders are delivered within 3–7 business days after dispatch.
- During festive seasons, sales events, or unforeseen circumstances, delivery times may be slightly extended.
Shipping Charges
- Shipping charges, as applicable, will be displayed during checkout before payment confirmation.
Cash on Delivery (COD)
- To maintain our commitment to providing premium-quality jewellery at the best possible value, Mekhala Jewels does not offer Cash on Delivery (COD).
- We currently accept online payments only through our secure payment gateways. This allows us to streamline our operations, reduce additional handling costs, and focus on what matters most—delivering beautifully crafted, high-quality jewellery at the best prices to our customers.
- All payments are processed securely, ensuring a safe and seamless shopping experience.
Order Tracking
- Customers will receive tracking information via email, SMS, or WhatsApp once the order has been shipped.
- You can use the tracking details provided to monitor the status of your shipment.
Delivery Address
- Please ensure that the shipping address and contact details provided during checkout are accurate and complete.
- Mekhala Jewels will not be responsible for delays or failed deliveries due to incorrect address information.
Delays & Exceptions
While we with our courier strive to deliver every order on time, delays caused by weather conditions, courier disruptions, public holidays, or other unforeseen circumstances may occur. We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding your shipment or delivery status, please contact our customer support team at mekhalajewel@gmail.com We will be happy to assist you.
